Discussion:
TfL contactless/Oyster website problems
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Ken
2021-10-30 09:20:40 UTC
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I've been unable to add a new contactless card to my account for over
24 hours now, getting the error 'payment.contactless.tfl.gov.uk's IP
address cannot be found'.

Hands up - who's been buggering about with their DNS?

The site also can't issue a refund from my remaining Oyster, giving an
unspecified error. This seems poor for such a large and visible
organisation.
Ken
2021-10-30 19:15:13 UTC
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On Sat, 30 Oct 2021 09:33:48 -0000 (UTC),
On Sat, 30 Oct 2021 10:20:40 +0100
Post by Ken
I've been unable to add a new contactless card to my account for over
24 hours now, getting the error 'payment.contactless.tfl.gov.uk's IP
address cannot be found'.
Hands up - who's been buggering about with their DNS?
fenris$ host payment.contactless.tfl.gov.uk
payment.contactless.tfl.gov.uk is an alias for payment.fps.tfl.gov.uk.
payment.fps.tfl.gov.uk has address 80.79.212.80
However the website is timing out.
Post by Ken
The site also can't issue a refund from my remaining Oyster, giving an
unspecified error. This seems poor for such a large and visible
organisation.
No doubt its been outsourced to the lowest bidder so you gets what you pay for.
Hmm. 8.8.8.8 resolves it just fine, the Zen servers don't.
Tim Woodall
2021-10-31 06:30:20 UTC
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Post by Ken
On Sat, 30 Oct 2021 09:33:48 -0000 (UTC),
On Sat, 30 Oct 2021 10:20:40 +0100
Post by Ken
I've been unable to add a new contactless card to my account for over
24 hours now, getting the error 'payment.contactless.tfl.gov.uk's IP
address cannot be found'.
Hands up - who's been buggering about with their DNS?
fenris$ host payment.contactless.tfl.gov.uk
payment.contactless.tfl.gov.uk is an alias for payment.fps.tfl.gov.uk.
payment.fps.tfl.gov.uk has address 80.79.212.80
However the website is timing out.
Post by Ken
The site also can't issue a refund from my remaining Oyster, giving an
unspecified error. This seems poor for such a large and visible
organisation.
No doubt its been outsourced to the lowest bidder so you gets what you pay for.
Hmm. 8.8.8.8 resolves it just fine, the Zen servers don't.
payment.fps... has a very short TTL of 30s. They might be in the middle
of changing IPs

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