2016-11-01 16:08:35 UTC
Heathrow received more than 25,000 noise complaints in just three months
over the summer - but around half were made by the same 10 people.
The airport, which was last month had plans for a third runway given
Government approval, received, on average, 274 complaints each day between
the start of July and end of September, according to official statistics.
However, its figures also show that, while 1,209 people complained just
once about the noise from aircraft passing overhead, three people contacted
the airport more than 1,280 times each - or nearly 14 times a day over
A spokesperson for Heathrow said it knew that 2,128 people made the 25,200
complaints, but that 10 people made 48.86 per cent of those.
Heathrow told Telegraph Travel that it had received 87,201 noise complaints
for the year to date - or one every five minutes - from 4,282 people, and
that 46.8 per cent of those (40,829) came from 10 people. That means that,
on average, those 10 people made a complaint every 90 minutes.
“We do take every complaint seriously and each one is logged,” said an
In January last year the airport unearthed a scheme whereby campaigners
were using automated software to generate complaints against the airport.
Officials caught out the set-up when the two anti-Heathrow enthusiasts
forgot to take into account the hour going back in October, and began
complaining about flights that had not yet taken off or arrived.